What is a service catalog in ITSM?
What is a service catalog in ITSM?A service catalog in ITSM (IT Service Management) is a centralized and structured list […]
What is a service catalog in ITSM?A service catalog in ITSM (IT Service Management) is a centralized and structured list […]
What is desktop support?Desktop support refers to the technical assistance provided to end users for their personal computing devices, including
What is IT operations?IT operations refers to the daily processes and activities involved in managing, maintaining, and supporting an organization’s
What is uptime in IT support?Uptime in IT support refers to the amount of time a system, application, server, or
What is downtime in IT?Downtime in IT refers to the period during which a system, service, application, or network is
What is reactive support?Reactive support refers to an IT support approach where assistance is provided only after a problem has
What is proactive IT support?Proactive IT support is an approach where IT teams anticipate and prevent technical issues before they
Root cause analysis in IT support is the systematic process of identifying the fundamental reason behind a problem or incident,
What is CMDB in ITSM?A CMDB, or Configuration Management Database, is a core component of IT Service Management (ITSM) that
IT asset management in helpdesk refers to the process of tracking, managing, and maintaining an organization’s technology assets—including hardware, software,