What is a service catalog in ITSM?
What is a service catalog in ITSM?A service catalog in ITSM (IT Service Management) is a centralized and structured list […]
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What is desktop support?
What is desktop support?Desktop support refers to the technical assistance provided to end users for their personal computing devices, including
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What is IT operations?
What is IT operations?IT operations refers to the daily processes and activities involved in managing, maintaining, and supporting an organization’s
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What is uptime in IT support?
What is uptime in IT support?Uptime in IT support refers to the amount of time a system, application, server, or
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What is downtime in IT?
What is downtime in IT?Downtime in IT refers to the period during which a system, service, application, or network is
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What is reactive support?
What is reactive support?Reactive support refers to an IT support approach where assistance is provided only after a problem has
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What is proactive IT support?
What is proactive IT support?Proactive IT support is an approach where IT teams anticipate and prevent technical issues before they
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Root cause analysis in IT support
Root cause analysis in IT support is the systematic process of identifying the fundamental reason behind a problem or incident,
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What is CMDB in ITSM?
What is CMDB in ITSM?A CMDB, or Configuration Management Database, is a core component of IT Service Management (ITSM) that
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IT asset management in helpdesk
IT asset management in helpdesk refers to the process of tracking, managing, and maintaining an organization’s technology assets—including hardware, software,