What is incident management in ITSM?
What is incident management in ITSM?Incident management in ITSM refers to the structured process of identifying, recording, and resolving unplanned […]
Knowledge Base
Knowledge Base
What is a support agent?
What is a support agent?A support agent is a professional responsible for assisting users or customers in resolving technical issues,
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What is a helpdesk chatbot?
What is a helpdesk chatbot?A helpdesk chatbot is an AI-powered virtual assistant that interacts with users through automated chat interfaces
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What is remote support?
What is remote support?Remote support refers to the ability of IT support teams or technicians to access, diagnose, and resolve
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What is ITSM?
What is ITSM?ITSM, or IT Service Management, refers to the strategies, processes, and tools used to design, deliver, manage, and
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What is ITIL?
What is ITIL?ITIL, or Information Technology Infrastructure Library, is a globally recognized framework of best practices for delivering high-quality IT
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What is omnichannel support?
What is omnichannel support?Omnichannel support refers to a customer service approach where multiple communication channels—such as phone, email, live chat,
5 Ways to Reduce IT Support Costs Through Smart Vendor Partnerships
Discover 5 smart strategies IT managers can use to reduce IT support cost through vendor partnerships. Learn practical steps for long-term IT vendor cost reduction.
Why Businesses Choose to Outsource Help Desk Services to India in 2025
Why Businesses Choose to Outsource Help Desk Services to India in 2025 In today’s digital era, where technology is the
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What is a knowledge base?
What is a knowledge base? A knowledge base is a centralized, searchable repository of information that provides self-help resources to