Zenkins Assist: Dedicated Human IT Support, Subscription-Based
Real technicians. Predictable pricing. No bots in the loop.
Zenkins Assist is a self-serve IT support subscription for small and mid-sized teams. Pick a plan, sign up online, and get connected with real technicians who learn your setup and stay on your account — not a rotating queue, and not a chatbot guessing at your problem.
Is Zenkins Assist Right for You?
Zenkins Assist is best for teams that want predictable monthly IT support without a procurement process — sign up, pick a plan, get covered.
If your organization needs a custom-scoped engagement, dedicated SLAs, compliance requirements, or enterprise procurement, these are a better fit:
- IT Service Desk Services — structured, enterprise-scoped service desk engagements
- Managed IT Services — full-scope managed infrastructure and support
Talk to us if you’re not sure which is the right fit.
IT Support Shouldn't Feel Like a Gamble
A critical issue hits, and you’re stuck re-explaining your entire setup to a stranger — hoping this time it actually gets fixed. Zenkins Assist removes that uncertainty: one subscription, real people, consistent coverage.
As part of the Zenkins family, Assist carries the same reliability standard you already expect from us — focused entirely on keeping your team’s IT running without the friction.
Your IT Team, Without the Full-Time Overhead: Best suited for
- Businesses with approximately 10–200 employees
- SMBs without a dedicated IT support team
- Companies with one overstretched internal IT person
- Remote and hybrid teams
- Businesses using Microsoft 365 and cloud applications
- Companies that want predictable IT support costs
- Organizations that need remote L1/L2 support without hiring additional staff
How Zenkins Assist Works
Tell us about your users and environment
Choose your plan
We onboard your environment
Your employees contact Zenkins
We keep improving the service
What's Included — Plan Comparison
| Service | Essential | Business | Complete | Enterprise |
|---|---|---|---|---|
| Human L1 support | ✔ | ✔ | ✔ | ✔ |
| L2 escalation | — | ✔ | ✔ | ✔ |
| Remote troubleshooting | ✔ | ✔ | ✔ | ✔ |
| Phone & remote-desktop support | — | ✔ | ✔ | ✔ |
| Support hours | Business hours | Extended + Saturday | 24/7 (near) | Custom |
| Response SLA | 4 hours | 1 hour | Priority | Custom |
| Microsoft 365 / Workspace support | Basic | Administration | Administration | Custom |
| Onboarding / offboarding setup | — | ✔ | ✔ | ✔ |
| Network & minor server support | — | ✔ | ✔ | ✔ |
| Named account technician | — | ✔ | ✔ + escalation manager | ✔ |
| Proactive monitoring | — | — | ✔ | ✔ |
| On-site visits | — | — | — | ✔ |
| Service reporting | — | Monthly | Monthly | Custom |
| Compliance / custom SLA | — | — | — | ✔ |
Why Human-First, Still
AI-only support works fine for the easy stuff. But most real IT problems aren’t easy — they’re specific to your setup, your history, your team. Zenkins Assist starts with real technicians because that’s what actually resolves things the first time.
That doesn’t mean we’re behind the curve. As we grow, Assist will layer in smarter tools to make our technicians faster — never to replace the person answering your call.
Human support today. Better automation tomorrow.
Zenkins Assist vs Traditional IT Support
Traditional IT support is often purely reactive:
Problem → Ticket → Engineer → Resolution
Zenkins Assist is designed to get progressively more proactive:
Problem → Support → Learn → Document → Standardize → Automate
The goal isn’t an endless stream of tickets — it’s fewer recurring IT headaches for your employees.
Zenkins Assist vs Hiring Internal IT Support
For a growing company, an internal IT hire is only one part of the total cost. You also need to factor in recruitment, benefits, leave coverage, training, management overhead, support tooling, specialist escalation, knowledge continuity, and backup coverage.
The right comparison isn’t:
Zenkins Assist price vs. one IT employee’s salary
It’s:
Zenkins Assist’s total support cost vs. the total cost of building and maintaining that support capability internally.
Already a Zenkins Client?
If you’re using any other Zenkins service, Assist slots in alongside it — no new contracts to untangle, no separate relationship to manage. Talk to your account team about bundled pricing.
Looking for Something More Custom?
Zenkins Assist is built for teams who want fast, self-serve setup with published pricing. If your organization needs a fully tailored support program, explore:
- IT Service Desk Services — enterprise-scoped service desk engagements
- Managed IT Services — full-scope managed infrastructure and support
- White-Label Managed IT Services — for MSPs reselling support under their own brand
Frequently Asked Questions
What is Zenkins Assist?
Zenkins Assist is a human-powered, per-user IT support subscription. Businesses pay a predictable monthly fee, based on the number of supported employees, for an agreed level of IT helpdesk support.
How is the monthly price calculated?
Price is calculated as supported users × the per-user price of your chosen plan. Example: 50 users × $69/user/month (Business) = $3,450/month, before taxes and any separately scoped work.
What is a supported user?
A supported user is an employee or approved contractor covered by your service agreement and eligible to receive Zenkins Assist support.
Which plan should I start with?
Business is our recommended starting plan for most growing companies — it adds L2 escalation, onboarding/offboarding support, and a named technician on top of Essential’s core helpdesk coverage.
Can I add or remove users later?
Yes. Additional users can be added per your billing terms, and users can be removed from the supported-user count from an agreed effective date when an employee leaves.
Is this a replacement for my current IT setup, or an add-on?
Most clients use Assist as their primary support line, but it also works well as a backup layer for overflow issues your internal team doesn’t have time for.
Is Microsoft 365 or Google Workspace included?
Zenkins can provide administration and support assistance for both. Software licensing fees themselves are separate unless explicitly included in your agreement.
Is on-site support included?
On-site visits are included from the Complete plan onward. Essential and Business are remote-first; on-site work can be quoted separately if needed.
Are major IT projects included?
No. Migrations, infrastructure changes, office moves, large deployments, and software development projects are scoped and quoted separately.
Can Zenkins Assist work alongside our existing IT team?
Yes. Assist can function as your fully outsourced support team or as an extension of your internal IT department.
What happens if I go over my plan's scope?
We’ll flag it before any extra charges apply — no surprise bills. Most teams only upgrade a tier if it happens consistently.
Do you support remote and distributed teams outside India?
Yes. Zenkins Assist supports international businesses, with pricing, currency, service hours, and SLAs localized by market (currently USD, GBP, AUD, and INR).
How is Assist different from Zenkins' other IT support services?
ssist is a self-serve subscription with published, per-user pricing — no sales call needed for standard plans. Our IT Service Desk and Managed IT Services offerings are custom-scoped engagements for larger organizations with specific compliance, SLA, or infrastructure needs. Not sure which fits? Contact us and we’ll point you the right way.