What are Helpdesk KPIs?Helpdesk KPIs (Key Performance Indicators) are measurable values that help organizations assess the efficiency, responsiveness, and quality of their helpdesk support services. These metrics provide actionable insights…
Helpdesk software is a digital solution designed to help businesses manage customer or employee support interactions, including ticket tracking, communication, escalation, and resolution workflows. It centralizes support requests from multiple…
Top IT Help Desk Support Companies in India for 20251. Zenkins – A Premier IT Help Desk Support Company in India2. Tata Consultancy Services (TCS)3. Wipro4. Infosys5. HCLTech6. Tech Mahindra7.…
What is a service catalog in ITSM?A service catalog in ITSM (IT Service Management) is a centralized and structured list of all IT services that an organization offers to its…
What is desktop support?Desktop support refers to the technical assistance provided to end users for their personal computing devices, including desktops, laptops, printers, and peripherals. It is a crucial component…
What is IT operations?IT operations refers to the daily processes and activities involved in managing, maintaining, and supporting an organization's IT infrastructure. This includes overseeing hardware, software, networks, data centers,…
What is uptime in IT support?Uptime in IT support refers to the amount of time a system, application, server, or service remains fully operational and available to users. It is…
What is downtime in IT?Downtime in IT refers to the period during which a system, service, application, or network is unavailable or non-operational. This unplanned or planned interruption prevents users…
What is reactive support?Reactive support refers to an IT support approach where assistance is provided only after a problem has occurred. In this model, users report issues such as system…
What is proactive IT support?Proactive IT support is an approach where IT teams anticipate and prevent technical issues before they occur, rather than reacting to problems after they arise. It…
