What is Ticket Backlog in IT Helpdesk?
What is Ticket Backlog in IT Helpdesk? Ticket backlog in IT helpdesk refers to the accumulation of unresolved or unaddressed […]
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What is NPS in Helpdesk?
What is NPS in Helpdesk? NPS (Net Promoter Score) is a customer loyalty and satisfaction metric used widely in IT
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What is Ticket Volume Analysis in Helpdesk?
What is Ticket Volume Analysis in Helpdesk? Ticket volume analysis in helpdesk refers to the process of tracking, measuring, and
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What is Response Time in Helpdesk?
What is Response Time in Helpdesk? Response time in helpdesk refers to the average time taken for a support team
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What is ISO 27001 Helpdesk Compliance?
What is ISO 27001 Helpdesk Compliance? ISO 27001 helpdesk compliance refers to aligning IT support and helpdesk operations with the
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What is SOC 2 for Helpdesk Providers?
What is SOC 2 for Helpdesk Providers? SOC 2 for helpdesk providers refers to aligning IT support and helpdesk operations
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What is GDPR compliance in helpdesk?
What is GDPR compliance in helpdesk?GDPR compliance in helpdesk refers to aligning helpdesk operations with the General Data Protection Regulation
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What is problem management in ITSM?
What is problem management in ITSM?Problem management in ITSM (IT Service Management) is a structured process aimed at identifying, analyzing,
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What is IVR in helpdesk?
What is IVR in helpdesk?IVR in helpdesk stands for Interactive Voice Response, a telephony technology that allows incoming callers to
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What is email support?
What is email support?Email support is a customer service or IT helpdesk channel where users submit their questions, concerns, or