Knowledge Base
What is a support ticket? A support ticket is a formal record of a user’s request for help, issue report, or service inquiry that is submitted to a support team.…
What is a ticketing system? A ticketing system is a software solution used to log, manage, track, and resolve support requests or incidents within an organization. Each user query or…
What is L3 Support? L3 Support, or Level 3 Support, is the highest tier of technical assistance in an IT support hierarchy. It handles the most complex, rare, or critical…
What is L2 Support? L2 Support, or Level 2 Support, refers to the second tier in a multi-level IT support structure. It involves handling more complex, technical issues that cannot…
What is L1 Support? Learn how first-level IT support helps resolve basic technical issues, improves response time, and enhances the overall helpdesk experience.
Helpdesk vs Service Desk – Learn the key differences between a helpdesk and a service desk, and discover which IT support model suits your organization best.
What is an IT Helpdesk? Explore how IT helpdesks offer technical support for hardware, software, and system issues to improve uptime and user productivity.
What is a helpdesk? Learn how helpdesk services provide fast, organized support through ticketing, live chat, and knowledge bases to improve user satisfaction.
Learn what is L1 Helpdesk Support means, its key responsibilities, and how Zenkins delivers efficient L1 support for global businesses across industries.
