What is L2 Support?

What is L2 Support? L2 Support, or Level 2 Support, refers to the second tier in a multi-level IT support structure. It involves handling more complex, technical issues that cannot…

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What is L1 Support?

What is L1 Support? Learn how first-level IT support helps resolve basic technical issues, improves response time, and enhances the overall helpdesk experience.

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